Privacy Policy

Cova Coast Co. ("Cova Coast," "we," "us," or "our") is a property and HOA management company based in South Carolina. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you visit our website, use our services, or interact with us in connection with HOA management services.

By using our website or services, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use our website or services.

1. Information We Collect

Information you provide directly:

• Contact details such as name, email address, phone number, and mailing address
• Community or HOA name, unit or property address, and board role
• Payment information (processed through secure third-party payment processors — we do not store full payment card numbers)
• Communications you send us via forms, email, or phone
• Account credentials for the resident or board portal
• Maintenance requests, violation reports, and other service-related submissions

Information collected automatically:

• IP address, browser type, device type, and operating system
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies (see Section 4)

Information from third parties:

• Information provided by HOA boards about community members in connection with management services
• Information from payment processors, identity verification services, or other service providers

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our HOA management services
• Process payments, dues, assessments, and related financial transactions
• Communicate with residents, board members, and property owners about community matters
• Respond to inquiries, service requests, and support communications
• Send community announcements, meeting notices, violation notices, and newsletters
• Maintain records required for HOA governance and legal compliance
• Comply with applicable federal, state, and local laws including South Carolina HOA statutes
• Detect, prevent, and address fraud, security issues, and technical problems
• Analyze usage trends to improve our website and services

We do not sell your personal information to third parties for their marketing purposes.

3. How We Share Your Information

We may share your information with:

• HOA boards and associations: In our role as managing agent, we share relevant resident and property information with the applicable HOA board as required to manage the community.
• Service providers: We work with vendors who help us deliver services — including payment processors, software platforms, maintenance contractors, and communication tools. These vendors are contractually required to protect your information.
• Legal and regulatory authorities: We may disclose information when required by law, subpoena, court order, or to protect the rights, property, or safety of Cova Coast, our clients, or others.
• Professional advisors: Including attorneys, accountants, and insurers, as necessary for our business operations.
• Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not share personal information with third parties for advertising or marketing purposes without your consent.

4. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your experience. These include:

• Essential cookies: Required for the website and portal to function correctly.
• Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics). This data is aggregated and does not identify you personally.
• Preference cookies: Remember your settings and preferences.

You can control cookies through your browser settings. Disabling certain cookies may affect functionality. We do not currently respond to "Do Not Track" browser signals.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. HOA-related records (financial records, meeting minutes, governing documents, and resident records) are retained in accordance with South Carolina law and applicable HOA governing documents. When information is no longer needed, we securely delete or anonymize it.

6. Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, loss, misuse, or disclosure. These include encrypted data transmission (SSL/TLS), access controls, and secure storage practices. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

If you believe your account has been compromised, please contact us immediately at hello@covacoast.com.

7. Your Rights

Depending on your relationship with us and applicable law, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal obligations
• Opt out of non-essential communications at any time
• Lodge a complaint with a relevant regulatory authority

To exercise these rights, contact us using the information in Section 12. We will respond within a reasonable timeframe consistent with applicable law.

8. South Carolina Residents

Cova Coast Co. operates in and is subject to the laws of the State of South Carolina. This includes the South Carolina Homeowners Association Act (S.C. Code Ann. § 27-30-10 et seq.) and related statutes governing HOA record-keeping and disclosure obligations.

South Carolina does not currently have a comprehensive consumer privacy statute equivalent to the California Consumer Privacy Act (CCPA). However, we are committed to transparency and will respond to reasonable requests from South Carolina residents regarding their personal information consistent with applicable law.

For HOA-related records, residents and board members have rights of access to community records as provided in the association's governing documents and applicable South Carolina law. Requests for HOA records should be directed to your community manager.

9. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

10. Third-Party Links

Our website may contain links to third-party websites, including resident portal platforms and payment processors. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party services you access through our site.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. For material changes, we will provide notice via email or a prominent notice on our website. Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

12. Contact Us